Written by: Alex Whitman & Ben Madill, Co-op Students at SolutionInc Hello, my name is Alex Whitman and I just finished my first year at the University of Western Ontario where I am pursuing a Bachelor of Medical Sciences, taking lots of computer science courses as my electives. I am heading into my second year…
It is no secret that when you become a global organization, your business changes significantly. In today’s market, it can be difficult to be successful while only servicing customers locally or even nationally; going global is almost a requirement. We’ve been a global company for many years working in the Internet and network fields for more than twenty years. I’m old enough to remember the first computer that my friend had and the most amazing games ever – pong and frogger! But it’s otherwise hard for me to remember a time without consistent WiFi access and google in the palm of my hand. And the reality is that many parts of the world still aren’t caught up to North American standards of connectivity.
Rarely have I been to a conference with so many diverse global attendees as there was in Halifax last week for the Airports Council International (ACI) Customer Excellence Global Summit. Countries from 6 of the 7 continents were in attendance – no one from Antarctica surprisingly – to learn about delivering great customer satisfaction, share ideas, and to celebrate those airports that received very high Airport Service Quality (ASQ) scores. As I learned at this event, ASQ scores are determined by polling airport travelers and asking them about their experiences and satisfaction.
Posted by: Glen Girard, SolutionInc Channel Development Manager
In March our team, including Glen Lavigne, Karen Saunders, and I, attended the announcement of the new Sutton Place Hotel to be launched in 2019 in Halifax. The Nova Centre event included spectacular speeches from Halifax Mayor Mike Savage, Nova Scotia Premier Stephen McNeil, Developer Joe Ramia from Rank Ltd, and Tom Gaglardi, CEO of Sutton Place Hotels. The venue was bright and held a stunning view of the Halifax downtown and harbour, demonstrating that the Nova Centre will be a premiere destination for conventions and corporate events for decades to come.