Rarely have I been to a conference with so many diverse global attendees as there was in Halifax last week for the Airports Council International (ACI) Customer Excellence Global Summit. Countries from 6 of the 7 continents were in attendance – no one from Antarctica surprisingly – to learn about delivering great customer satisfaction, share ideas, and to celebrate those airports that received very high Airport Service Quality (ASQ) scores. As I learned at this event, ASQ scores are determined by polling airport travelers and asking them about their experiences and satisfaction.
I had the pleasure of spending the Canada Day long weekend in Charlottetown, Prince Edward Island. It’s a small province in Eastern Canada that boasts incredible seafood, everything Anne of Green Gables, and pristine beaches. This trip, my girl friends and I chose to rent an Airbnb cottage outside of Charlottetown, just a 15 minute drive from the beach or downtown. This being my first experience with Airbnb, I was curious to see how everything would work.
FHA 2018: another great event. For those unfamiliar, that’s the Foodnhotelasia, Asia’s premiere bi-annual industry trade show. There is lots of activity happening in the technology scene that is heavy on user experience. I very quickly noticed data analytics (think dashboards), self-service, surveys, and end-user connectivity are key drivers for growth. All these growth areas focus on gaining personal insight to our customer’s experience. This gives us the ability to know where we shop, where we eat, and where we play. All with the click of a button, and all with the ability to self-serve. And what is one thing that everyone needs and, in many cases, is willing to give you their information for? WiFi access.
We went on site today to complete the installation of our WiFi authentication portal, analytics engine, and site services to a local customer. In case you don’t already know, an access point (AP) is a hardware box that is used to create a wireless local area network (WLAN) by connecting to a wireless router (what you get from your internet service provider). AP’s allow users to roam around your facility without service interruptions and can also be used to track usage.
Cisco Connect 2018 was a welcomed event after a 2 year hiatus in Halifax. Held at the new Halifax Convention Center, it was a chance to re-connect and discover what’s new in the world of network technologies.
Posted by: Glen Girard, SolutionInc Channel Development Manager
In March our team, including Glen Lavigne, Karen Saunders, and I, attended the announcement of the new Sutton Place Hotel to be launched in 2019 in Halifax. The Nova Centre event included spectacular speeches from Halifax Mayor Mike Savage, Nova Scotia Premier Stephen McNeil, Developer Joe Ramia from Rank Ltd, and Tom Gaglardi, CEO of Sutton Place Hotels. The venue was bright and held a stunning view of the Halifax downtown and harbour, demonstrating that the Nova Centre will be a premiere destination for conventions and corporate events for decades to come.