We run into a lot of operators and management companies that blend WiFi and Internet into one service and assume it’s all the same thing. This works ok for your home connection if your tech needs are simple; but when running a business it does not cut it. Your guests expect a flawless experience and your business needs a network dedicated to running your business. As a property manager, operator, or developer, you have to look at your technology, and specifically your WiFi/Internet a bit differently as you grow.
Whether you are opening a new property, renovating an existing facility, or simply updating the network needs inside an existing venue, it is important to take some time to decide what you need from your network. With rapidly changing technologies you cannot afford to implement your networks like you have in the past – everything is evolving and you need to as well.
While at The Consumer Electronic Show (CES) 2019 it was easy to get lost in a barrage of gadgets, drones, TV Displays and speakers that light up. Lots of vendors had some sort of gadget or enhancement to last years gadget to make someone want to buy the next version (#typical).
However, the big buzz in the Telecom industry seems to be the impending arrival of 5G and everyone in an industry related seemed to tout some sort of 5G enabled device in the pipeline. But when asked what and where 5G is, there was a lot of different answers being thrown back at any one asking.
As a university student at Acadia University, I heavily rely on WiFi and Internet connectivity to efficiently and easily manage my study routine. For my first two years at Acadia I lived on residence, where I spent most my time studying and hanging out with friends. Both of these activities mean that I made a lot of use of the WiFi on campus, such as having access to class resources and competing in very competitive Mario kart tournaments. The quality of WiFi in residence differed from the quality of WiFi in the academic buildings. The academic buildings like the library and classrooms had very consistent and good quality WiFi. This is most likely due to the fact that most academic buildings have very large open areas allowing there to be less interference than in residence buildings. WiFi in residence was not bad, although it had its moments where disconnects would happen and the quality/speed would fluctuate. This was likely caused by the high density of the buildings (lots of rooms close together, floors, people and a high concentration of devices). Access Points (APs) at Acadia residences are mounted on the ceiling in public hallways, along with Ethernet port interfaces in each room allowing for a wired connection. Having APs in each room would have made the WiFi experience much smoother and more enjoyable while in residence. Also having my own Personal Area Network (PAN) to manage my devices would’ve been great – something that I’ve learned about at SolutionInc.
Rarely have I been to a conference with so many diverse global attendees as there was in Halifax last week for the Airports Council International (ACI) Customer Excellence Global Summit. Countries from 6 of the 7 continents were in attendance – no one from Antarctica surprisingly – to learn about delivering great customer satisfaction, share ideas, and to celebrate those airports that received very high Airport Service Quality (ASQ) scores. As I learned at this event, ASQ scores are determined by polling airport travelers and asking them about their experiences and satisfaction.